Refund and Cancellation
Subscription refunds for operators, and how passenger ticket cancellations work.
01Two kinds of refunds
There are two different kinds of refunds on Myintrips. Operators pay for their Myintrips plan, and passengers pay operators for their tickets. Each is handled differently.
02Free period for operators
New operators can use 2 buses free for 30 days. No payment is taken during this period, so there is nothing to refund.
03Monthly plans
- Monthly plans are billed in advance for the coming month.
- You can cancel at any time. The plan stays active until the end of the paid month and is not renewed.
- Partly used months are not refunded.
04Yearly plans
- If you cancel a yearly plan within 14 days of payment, the full amount is refunded.
- After 14 days, the months already used are charged at the monthly price, and the rest of the yearly payment is refunded.
- Refunds are paid to the original payment method within 7 to 10 working days.
05Removing buses
If you remove buses from your account during a billing month, the new bus count applies from the next billing month.
06Passenger ticket cancellations
Passenger tickets are sold by the bus operator. The cancellation slabs, cancellation charges and refund rules are set by each operator and are shown to the passenger before payment and on the ticket.
- Passengers can cancel on the operator’s website, app, or through the agent or counter they booked with, as allowed by the operator.
- The refund amount is calculated automatically from the operator’s slabs and shown before the cancellation is confirmed.
- Refunds for online payments go back to the original payment method through the operator’s payment gateway.
- Refunds for cash tickets are paid by the agent or counter where the ticket was bought.
07Trips cancelled by the operator
If an operator cancels a trip or changes it so the passenger cannot travel, Myintrips lets the operator refund all affected passengers in one step and informs them by WhatsApp, SMS or email. The refund itself is made by the operator.
08Getting help
Operators can raise billing questions through the Contact Team page. Passengers should contact the bus operator shown on their ticket for ticket refunds.