Terms of Service

01The service

Myintrips is reservation and operations software for private bus operators. It includes seat booking, a branded operator website and app, agent and counter management, AI fare suggestions, crew rostering, fleet records and trip reports.

Myintrips is not a ticket marketplace and does not sell seats in its own name. Each booking is a contract between the passenger and the bus operator.

02Accounts

• You must give correct details when you sign up and keep your login details private.
• You are responsible for the staff, agents and managers you give access to, and for what they do in your account.
• Tell us immediately if you think someone has used your account without permission.

03Operator responsibilities

• You hold the permits, licences and insurance needed to run your buses and routes.
• Fares, cancellation slabs, refund rules and passenger terms shown on your website and tickets are set by you and must follow the laws that apply to you.
• Information you enter about buses, crew and documents must be accurate. Alerts in Crew Roster and Fleet Desk depend on the dates you enter.
• You must have a lawful basis to collect and use passenger data and must honour passenger requests about their data.

04AI fare suggestions

AI Fare Planner gives suggestions only. Suggestions stay within the minimum and maximum fares you set. No fare changes until you or a person you authorise approves it.

You are responsible for the fares you approve. Approved fares never change the amount paid by passengers who have already booked.

05Passenger payments

Passenger payments are collected through your own payment gateway account and settled by the gateway to your bank account. Gateway fees are set by your gateway and are separate from your plan.

Refunds to passengers are made from your gateway account according to your cancellation rules.

06Plans and billing

• Plans are priced per bus per month in US dollars. A bus counts if seats are sold or crew are planned on it during the month.
• New accounts can use 2 buses free for 30 days. After that, the selected plan applies to all active buses.
• Plans are billed monthly or yearly in advance. Taxes are added where applicable.
• You can change plans at the start of any billing month.

07Acceptable use

• Do not use Myintrips to sell journeys you are not authorised to operate.
• Do not try to access other operators’ data or break the security of the service.
• Do not send unsolicited promotional messages to passengers who have opted out.

08Your data

Your data, including passenger records, belongs to you. You can export it at any time while your account is active and for 30 days after it closes.

How data is handled is described in the Privacy Policy.

09Availability and support

We work to keep the service available at all times and schedule maintenance outside peak booking hours where possible. Support is provided by email and chat, with more support on larger plans.

10Limits of liability

Myintrips provides software. Running buses, crew conduct, road safety and the journey itself are the responsibility of the operator. To the extent the law allows, our total liability for any claim is limited to the fees you paid for the service in the three months before the claim.

11Ending the service

You can close your account at any time. We may suspend an account that breaks these terms or has unpaid fees, after giving notice where possible. Bookings already made for future trips remain your responsibility to honour or refund.

12Changes to these terms

If these terms change in a way that affects you, operators are informed by email before the change applies. Continuing to use Myintrips after that means you accept the updated terms.